Refund policy

1. Our 30-day commitment

You may request a refund within 30 calendar days after the original purchase date. Approval depends on the conditions below, the product licence and mandatory consumer law. This policy applies to purchases made directly through PluginLabs.

2. Requests normally eligible

• The product is materially different from its description or advertised compatibility.
• A reproducible defect prevents the main advertised function and support cannot provide a reasonable fix or workaround.
• You were charged more than once for the same order.
• You purchased the wrong product and have not downloaded, activated or used it.
• The digital product was not delivered within the promised or legally required period.

3. Requests normally not eligible

• The request is made more than 30 days after purchase, unless law requires a remedy.
• The product works as described but you changed your mind after downloading, activating or materially using it.
• The issue results from an unsupported environment, third-party change or custom modification not stated as compatible.
• Custom development, consulting or setup work has already been performed.
• API credits, usage-based services or other consumable benefits have been used.
• There is evidence of licence abuse, redistribution, fraud or repeated refund misuse.

4. Renewals and cancellations

You may cancel a subscription to stop future renewals. If an automatic renewal was genuinely accidental, contact us within 7 days and before downloading updates, using support or consuming benefits in the new period. We will review the request fairly.

5. How to request a refund

• Contact billing@pluginlabs.cloud or use the Contact page.
• Provide the purchasing email, order number, product name and a clear explanation of the issue.
• For technical issues, include the relevant environment, version and steps to reproduce while removing passwords and other secrets.
• Allow up to 5 business days for an initial decision. We may ask the creator for technical verification.

6. Approved refunds

Approved refunds are sent to the original payment method, normally within 10 business days after approval. Your bank or payment provider may take additional time. Access, licence keys, downloads and future updates for the refunded product will end, and you must stop using and delete it.

7. Statutory rights